FAQ

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Shopping Information

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Do you deliver to my country?

Yes, we deliver worldwide.[/vc_column_text][vc_column_text]

Where is my order?

You should have received a tracking number with your order. Please use the tracking page to find out the location of your order. If you did not receive a tracking number, please contact us.[/vc_column_text][vc_column_text]

How do I cancel my order?

If you make your request known as promptly as possible, it may be possible to cancel your order before it is dispatched. However, this may not always be available as your order may have already been dispatched.

Please contact us directly if you need to cancel your order.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1443415917948{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]

How long does shipping take?

Orders typically dispatch within 2-3 working days. Depending on your shipping location and local customs, it may take 7-18 working days for your product to be delivered.[/vc_column_text][vc_column_text]

Can I amend my order?

If you make your request known as promptly as possible, it may be possible to amend your order before it is dispatched. However, this may not always be available as your order may have already been dispatched.

Please contact us directly if you need to make an amendment to your order.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1410359860044{padding-top: 30px !important;padding-bottom: 65px !important;}”][vc_column][vc_separator][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365252231{padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1571304038277{margin-bottom: 50px !important;}”]

Payment Information

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What Payment Methods Are Accepted?

We accept all major debit or credit cards.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1443415984332{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]

What currencies do you accept?

All payments are made in GBP.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner css=”.vc_custom_1410358939666{margin-bottom: 20px !important;}”][vc_column_inner width=”1/2″ css=”.vc_custom_1443415970531{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]

Can I use more than one promotional code on my order?

Only one promotional discount can be used for each individual order.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1443415984332{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]

What do I do if I am experiencing issues with my payment method?

Please try an alternative payment method or contact us directly, and we will assist you.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1410359869569{padding-top: 30px !important;padding-bottom: 65px !important;}”][vc_column][vc_separator][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365260609{padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1589024852601{margin-bottom: 50px !important;}”]

Returns

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How do I return an item?

Please contact us directly to get instruction on how to return an item.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1443416006097{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]

What do I do if my order has arrived wrong or faulty?

Please accept our apologies. If your order didn’t meet our high standards, please contact us directly, and we can arrange a replacement or a refund.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_separator][vc_column_text css=”.vc_custom_1589024967678{margin-bottom: 50px !important;}”]

Not the answers you were looking for?

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